TOPQuestion: How long does the mtrack battery last?
Answer: Approximately 2-4 years, based upon standard configuration (set to wake up 5 times in a 24 hour period). If the unit is configured to wake more often, then the battery will need replacing sooner. The patented power management system was specially developed to give mtrack incredible battery life for such a compact unit.
TOPQuestion: How do I know when the battery is running low?
Answer: mtrack automatically alerts the monitoring station when the battery runs down to the configured low-level threshold. The monitoring station will then ensure that you are notified.
TOPQuestion: How do I replace the battery?
Answer: Simply send the unit to our service centre where the battery will be replaced. In addition, the waterproof seal is tested/replaced, the software is updated and the unit is 'reset' by our qualified technicians.
TOPQuestion: How does mtrack differ from GPS based systems?
Answer: mtrack was designed solely as a security product to track and recover assets, it's not just a by-product of fleet management technology. Assets that are moved indoors or underground can still be located with mtrack, whereas conventional GPS tracking systems cannot work undercover. Also, unlike power hungry, hard-wired GPS tracking devices, mtrack contains its own power source and can therefore be used on virtually any asset, anywhere.
TOPQuestion: Is mtrack approved by the security organisations?
Answer: mtrack was awarded the prestigious Thatcham Q class rating in April 2005 (EVQ 1340) and was the first tracking device to gain the Sold Secure Gold Award, both of which are recognised by leading crime prevention organisations and insurance companies.
TOPQuestion: How successful is mtrack?
Answer: With a 100% success rate in 2005, and covering everything from excavators to boxed items on pallets, we believe it is the most effective after theft recovery system available.
TOPQuestion: How does mtrack work?
Answer: It uses a combination of mobile phone (GSM) and radio frequency (RF) technologies. The GSM network is used to give what is called a macro location, which defines the area within which the mtrack is located. If necessary, our finder network can then track the unit to within 1 metre, using specialist RF detectors.
STAGE 1: Defining Macro Location
STAGE 2: Locating mtrack using RF detection wands inside macro GSM signal through recovery team who liase with the monitoring station.
TOPQuestion: Does mtrack work outside of the UK?
Answer: Yes, mtrack currently works in the following countries:
United Kingdom
Ireland
Norway
Denmark
Sweden
Spain
South Africa
We have also made successful recoveries in other countries.
The technology used in mtrack allows it to be located in almost every country in the world. More and more countries will be added to the list in time.
TOPQuestion: What if there are no mobile phone signals?
Answer: With over 99% of the UK currently covered, the chances of you not being able to get a signal are pretty remote. However, if there is no signal then the unit can still be located with the RF frequency provided the macro location was defined prior to signal failure. With no GSM signal and no previous macro location, the unit will alarm as soon as it is moved and gains coverage. Then it’s just a matter of time. If you are unsure whether you have signal in your area please click the link below and enter your full postal code:
Answer: Yes, mtrack has no wires whatsoever, and can be installed within minutes using the self-adhesive fixing provided. Because it is completely independant, it won’t cause problems with electric window operation etc (a real problem with some systems). An optional bracket or magnet set is also available. The installation process includes a test to ensure that the monitoring station is able to communicate with the unit.
TOPQuestion: Where can mtrack be fitted?
Answer: On almost anything, anywhere. With absolutely no wires and an IP67 dust/waterproof rating, the applications are as varied as your imagination. Common applications include cars, bikes, caravans, boats, plant machinery and lorries.
TOPQuestion:Can I transfer mtrack?
Answer: Yes, unlike most other systems, mtrack can be transfered within minutes, either from one asset to another or to a new owner. If you change car regularly, mtrack really is the system for you. Transfer is free.
TOPQuestion: How do I configure the unit?
Answer: Simply contact the monitoring station. Once your requirements are established, the configuration is sent to your mtrack. Configuration includes sleep duration, motion sensor settings and low battery threshold.
TOPQuestion: Why aren’t there any pictures of mtrack on the website?
Answer: Simple, show the product and thieves then know what to look for. What we can tell you is that the unit fits in the palm of your hand and weighs only 220g.
TOPQuestion: What service do I get from the annual fee?
Answer: Some systems advertise no annual fees for good reason, no fee... no service, you're literally on your own. mtrack provides a fully audited alarm monitoring service (24/7/365), technical support, low battery notification, and configuration and transfer administration. It also provides full management of any operation to find stolen property, liasing with the owner, the police and the finder team.
TOPQuestion: Will I get an insurance discount?
Answer: A number of insurance companies offer discounts when mtrack is used. The discounts range from around 10% for cars to 25% for caravans and plant. In many cases the insurance discount obtained by having mtrack will effectively pay the annual service fee. For more information please contact us.
TOPQuestion: Is mtrack robust?
Answer: Yes, mtrack has been fitted to racing cars, motorbikes, generators and even an offshore power boat. The fact that it operates reliably in these environments is a testament to its build quality.
TOPQuestion: Why buy mtrack?
Answer: Some Trackers can be bought cheaper, even Thatcham approved devices. However, whilst Thatcham approval is something to look for, it does not take account of a thief's ability to render a system inoperable, and with most systems... it's all too easy. mtrack on the other hand has proven itself in the real world.
